Returns or exchanges

Returns

We reserve the right not to accept returns or replacement for any reason.

Exchanges

When you receive the package, and you found that the goods are not ordered by you or theamount is wrong,

please send an email by cs@godwell.com.hk,

we will solve it immediately within 5 working days. Also, please provide your details as below:

1.The number of orders

2.The date you purchased

3.The name and amount of those products which is lack of

We are going to exchange product with free of charge to you if found that this is due to our company's error.

In advance to doing exchange, please keep and return the contents of all the packaging and ensure that all packaging is returned in good condition.

If customer did not do the application for returning the goods within 5 working days,

we do not have to assume and legal responsibility and will not arrange any return or exchange any goods.

Refund

If the item you ordered is out of stock, we will refund it to your payment account,

the refund will take approximately 30 working days.

Please note that the time required for a refund to your account, it is depending on the issuing bank.

Please check with your issuing bank for details.